JackpotRaider Casino Privacy Policy

At JackpotRaider Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit jackpotraider.com, register an account, play our games or use our sportsbook. By using our platform you acknowledge that we process your data as described below.

Who We Are

Jackpot Raider is owned and operated by Three Cats B.V., incorporated under the laws of Curaçao, registered at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curaçao, under company number 164649. We operate under Curaçao Certificate of Operation number OGL/2024/969/1019, subject to the National Ordinance on Offshore Games of Hazard. Our payment services are provided by our subsidiary, Pointissimo Digital Ltd, incorporated in Cyprus under registration number HE 452086. Throughout this policy, "we", "us" and "our" refer to Jackpot Raider and its affiliated entities.

Information We Collect

When you create an account with Jackpot Raider, we collect several categories of personal information necessary to provide our services, verify your identity and comply with our licensing obligations.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather identity verification documents, including government-issued ID, proof of address and, where required, a phone call to the number on your account
• We record financial information related to deposits and withdrawals, including payment method details
• We track your gaming activity, including bets placed, games played, session duration and wagering history
• We collect technical data such as IP address, device type, browser information and operating system
• We retain correspondence you send us through LiveChat, email or our Help Center

How We Use Your Information

Here at JackpotRaider, we use the information we collect for legitimate business and regulatory purposes. Our use of your data includes verifying your identity before any cashouts are processed, preventing fraud and money laundering, managing your loyalty rank and Wager Points, delivering welcome bonuses and promotions, and improving the overall experience across our 6,000+ games and sportsbook offering. We also use your data to communicate important account updates, respond to support requests, and fulfil obligations under our National Ordinance on Offshore Games of Hazard licensing requirements.

Marketing Communications

We at JackpotRaider may send you promotional emails about bonuses, tournaments such as the SpinoLeague or Drops & Wins, and other offers, provided you have not opted out. You can unsubscribe from marketing communications at any time through the link provided in each email or by contacting our support team.

Legal Basis for Processing

Our JackpotRaider platform processes your personal data on several legal grounds, including performance of our contract with you, compliance with our regulatory and anti-money-laundering obligations, our legitimate interests in operating and securing our services, and, where applicable, your consent to marketing communications or optional cookies.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Our payment processing partner, Pointissimo Digital Ltd, to facilitate deposits and withdrawals
• Game and live providers such as Evolution, Pragmatic Play Live and our other 99 providers, where necessary to deliver gameplay
• Regulatory and law enforcement authorities when required by applicable law
• Identity verification and anti-fraud service providers
• Professional advisors, auditors and IT service providers who support our operations

International Data Transfers

Because we at JackpotRaider operate internationally, your data may be transferred to and processed in countries outside your country of residence, including Curaçao and Cyprus. We take appropriate measures to ensure that any such transfer provides an adequate level of protection consistent with this policy.

Data Security

Our JackpotRaider Casino systems use industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include encryption, secure servers and restricted internal access to sensitive information. Despite these safeguards, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory and accounting obligations, resolve disputes and enforce our agreements. Verification documents and transaction records are generally retained for the period required under our Curaçao licensing framework.

Restricted Jurisdictions

We do not accept deposits or real money play from residents of the United States, United Kingdom, Spain, France and its overseas territories, Germany, the Netherlands, Israel, Lithuania, Curaçao, and a number of other restricted jurisdictions listed in our Terms and Conditions, including countries subject to FATF sanctions lists. If we determine that a player is accessing our services from a restricted location, we reserve the right to suspend the account and process data accordingly to verify compliance.

Cookies

We use cookies and similar technologies to operate jackpotraider.com, remember your preferences, and analyse how our platform is used. For full details, please refer to our separate Cookie Policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to respecting them wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing of your data
• You can withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team at support@jackpotraider.com, and we will respond within a reasonable timeframe.

Responsible Gaming and Data

Our JackpotRaider loyalty program and responsible gaming tools rely on tracking your Wager Points, Deposit Points and gaming activity to manage rank progression, cashback and self-exclusion requests. We process this data solely to support a safer and more personalised gaming experience.

Children's Privacy

Our services are intended strictly for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of JackpotRaider Casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to us through LiveChat, available 24/7, our Help Center, or by emailing support@jackpotraider.com. We are here to address your privacy concerns promptly.